FAQ

Basic Vending Machine FAQ:

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How much do vending machines cost?

Answer: The vending machine price range is from RM9,000 to RM 80,000 depending which types of vending machine you are looking for.

How often will my vending machine be filled?

Answer: Vending machines are filled depending on their sales volume. The more vending machines locates, the more frequently it will be stocked. Most machines are filled twice per week, but sometimes more or less.

What do I need to consider when I place a vending machine outdoor?

Answer: First, investigate the location. This is to determine if the location is good for vending machine business, whether it is a fast or slow business based on the population at the selected location. Second, Wi-Fi signal strength. It is important to know that there is a good Wi-Fi signal for the Cashless System. This brings user friendly experience to customer when using cashless system to make a payment. Third, sufficient change. To ensure there is always enough coin in the coin mechanism. This is to avoid bad impression when customers using the vending machine.

Where is the best location to place my vending machine?

Answer: Places such as business industry area, university, college and corridor/hallway of shops lot. This is because there is a certain number of populations in these areas, every day.

How long does it take to install and set up a vending machine?

Answer: On average, it usually takes 1-10 business days to install a customised vending machine. Otherwise, it would take 1 day to set up a vending machine.

Do you provide Ice Cream Vending Machine?

Answer: We don’t offer vending machines that sells ice cream. However, we do have Gourmet Vending Machine that sells hot meals and sandwich.

How do I know which types of vending machines fits my requirement to sell the desire products?

Answer: Before purchasing a vending machine, Vend Solution’s representative will discuss the criteria of your products and the representative will then provide you further suggestions on types of vending machine you need.

How are Cashless System and Telemetry System secured?

Answer: Both Cashless System and Telemetry System data are 100% private and confidential. Vend Solution’s Technician Team will always take care of the system backend to ensure no hackers can enter the Cashless System and Telemetry System.

What is Card Payment and E-Wallet Payment?

Answer: Card Payment is referring to Visa, Master, Mydebit where it requires customer to pay by card, while, E-Wallet Payment is referring to QR Code payment which customer requires to scan QR Code in order to purchase items.

Which Cashless System works the best? Card Payment or E-Wallet Payment and why?

Answer: As for vending machine business, E-Wallet Payment works the best for Cashless System. Since 2020, using QR Code to make a payment have become a trend. The E-Wallet payment not only is creating new social norm but also bring convenience to customers when choosing a payment method.

Why should I use Cashless System than Cash and Coin System?

Answer: As the technology improved, there are more population preferred to make a payment through cashless system than cash and coin. Vending Machine is a state-of-the-art invention, Vend Solution would recommend customer to purchase Cashless System to the vending machine than having Cash and Coin mechanism.

Do I really need a Telemetry System?

Answer: Yes. It is for the data analysis purpose. The Telemetry System demonstrates the daily sales report and provides data analysis on every day sales. As a result, you can monitor your vending machines easily with the data and easily to improve current sales.

What is the benefit of using Telemetry System? How does it work?

Answer: Telemetry System is a system that generates sales data analysis from vending machines. There are three benefits of using Telemetry System. First, work efficiency. It increases the company’s operational efficiencies by data analysis provided in the system. Second, time efficiency. With the Telemetry System, every customer is able to having insight about the inventory and be able to make the right decisions – spending less time on inventory control and reducing understock and/or overstock. Third, accounting efficiency. A quick access to reports and sales transaction statement with the Telemetry System. The data analysis in Telemetry System has integration with the accounting software and it has fewer data errors.

Can I just buy Cashless System without Telemetry System?

Answer: Yes, you can. The Cashless System functions and operates normally even though there is no Telemetry System. As mentioned in Question 13, Telemetry System is a system that generates sales data analysis from vending machines. As a result, without Telemetry System, you will not be able to have an insight about your inventory and unable to make the right decision when it comes to inventory control.

Are there any extra charges for applying Card Payment and E-Wallet Payment?

Answer: Yes, there is for Card Payment – TNG Card. The TNG company will collect RM 50 deposit for each account.

Why can't I use Card Payment and E-Wallet Payment on the same Cashless Reader?

Answer: You can’t use card payment and e-wallet payment on the cashless reader due to the program. Card Payment is using card to make a payment, while, E-wallet payment is using QR code to make a payment. The cashless reader is designed separately for both card and QR code payment.

Vending Machine Stock and Refill FAQ:

How often do I need to stock up my vending machine?

Answer: Vend Solution recommended you to stock up the vending machine at least 2-3 times a week to ensure that the vending machine business is always ready.

Where do I buy my stock?

Answer: Please ask Vend Solution’s representative for the information.

What is the minimum capital for buying stock?

Answer: It usually start around RM 5,000 for a quality unit.

Vending Machine Electricity FAQ:

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What type of electrical outlet do I need for the vending machines?

Answer: As long as you have a standard 3-prong outlet you should be good to go! Most vending machines run on 115 volts at 10-12 amps.

How much electricity do Can Drink, Snack, Dessert and Gourmet Machines use?

Answer: Most vending machines use about 4-6 kWh/day as long as it’s in a climate-controlled environment. You can calculate how much it costs to run a vending machine by using this figure and multiplying by your electricity rate on your utility bill. The machines are very efficient and most businesses won’t notice a material increase in their utility bill.

Vending Machine Security and Presentation FAQ:

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What if my vending machine is vandalised?

Answer: If your vending machine is vandalised, you might need to reconsider your location. Choosing the best location for vending machines can prevent vandalism.

Here is the solution, there are 4 ways to pretend it.

1. Place the vending machine in a visible area – The more visible the machine, the less likely it is to be vandalized.

2. Install security cameras – This is to secure your vending machines. If someone does break into the machine, your chances of catching the culprit increase substantially.

3. Try a security cage – A security cage is another option if vandalism is prevalent on your machine. Though not aesthetically pleasing (It looks like the vending machine is in jail), a security cage will help prevent damages to the equipment.

4. Sufficient change – Always ensure that there is sufficient change in the coin mechanism. This is to prevent any vandalism or breaking to the vending machines.

Should I install indoor CCTV to my vending machine?

Answer: It depends on you. Most vending machine is not equipped with cameras. Having indoor CCTV not only is preventing any damages to vending machine but also generates data on facial recognition system. This system is to recognise repeat customers for purpose of marketing the machines items to those individuals based on their buying habits.

How to create a good impression to customers through my vending machine?

Answer: First, use pricing to promote products. Vending machines can be set to various prices. A business may offer its customers and/or employees a special monthly low price on a particular type of coffee drink such as a latte. Each month, signage on the machine can promote a different special drink or snack of the month. Second, sufficient change. It is important to ensure that there is enough change in the coin mechanism, so that it will keep customers return back to support your vending machine. Third, sufficient stock. Always stock up your vending machines, most customers expected a full range of choices when it comes to vending machine.

How can I make my vending machine looks like my property or own by this company?

Answer: You can laminate your vending machine into a theme/colour/company logo you preferred. This allows customers to recognise your vending machine easily in public with the branding.

Vending Machine License and Rent FAQ:

Do you offer vending machines for rent?

Answer: Vend Solution do not offer vending machines for rent.

Do I need a license for owning vending machines?

Answer: You do not need a license for owning vending machines. However, if you are considering putting a vending machine in a public space, you will mostly need some kind of legal agreement with who ever control that public space. For example, if you are considering putting up a Can Drink Vending Machine outside/inside of your friend’s shop, you need to get your friend’s approval as your own record in order to operate the vending business there.

What if I need installment for buying a vending machine?

Answer: You need to visit Leasing Company for more details. Vend Solution do not provide installment services.

Vending Machine Warranty and Services FAQ:

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What areas of the country does Vend Solution Sdn Bhd service?

Answer: Mostly in Johor Bahru, Malaysia

How are refunds and repairs handled?

Answer: Should you have a repair issue our customer service team is here to help. You can contact us via email or call us 24/7 to report the problem, and we will make sure it is resolved. Most repairs are taken care of within 3-5 business days depending on the issue. Refunds are generally not allowed.

Can I extend my warranty?

Answer: No. Vend Solution do not offer warranty package after 12-month warranty. There will be on-site service with a RM 30 service charges per vending machine. If your service requires Technician Team, there would be an extra charge and any consumable parts replace/repair will also be borne by customers.

Will I receive any bill/warranty card for having a vending machine?

Answer: Vend Solution will issue the quotation including the warranty policy, thus, there is no warranty card for having a vending machine. Besides, Vend Solution also will issue an official invoice for purchasing vending machine.

Vending Machine Business/Income FAQ:

How long does it take to payback a vending machine? 

Answer: It usually take 12 months to payback a vending machine.

What is the capital to set up vending machine business?

Answer: It would take up to RM 30,000 – RM 60,000 to set up a vending machine business. This price range is included a vending machine price, cashless system, telemetry system and stocks.

How do I know my current location vending machine is a good business?

Answer: It is easy to determine if your current location. Simply give your current location 3 months periods to investigate the sales. You should be able to determine the sales within these 3 months whether it is a slow business or fast business.

There are 2 ways to determine if the current location is a slow business or fast business

Slow business: It is located at the industry area without a certain population in a day

Fast business: It is located at the public area where there’s flexibility in population in a day. During these 3 months you should determine whether you should continue stay at the current location if it is a slow business and as for fast business it should not be an issue.

If I want to set up a vending machine somewhere, do I have to pay someone, and if so, how much? Can I set up a vending machine anywhere?

Answer: If it’s on private property, you will need permission from the property owner. If it’s in say, a public park, you will need permission from whoever’s in charge of it – likely a local government.
There might also be zoning regulations about where you can put a vending machine. You might be able to put a vending machine somewhere without paying for permission. For example, a small business might allow you to place a vending machine in the employee break room. Employees frequently like having that option available, so the business might allow you to place the machine there free of charge to keep employees happy. Otherwise, a really busy place with a lot of foot traffic would probably insist on some form of rental payment.

Where is the best location to place a vending machine?

Answer: 11 great locations for vending machines – Apartment Communities, Hotels, Manufacturing facilities, offices, retail stores, auto shops, gym, sports complex, university, collage, school.

Why should I invest on vending machine business? How does it benefit to the society?

There are 8 benefits of investing vending machine business.

1. Low overheads- Vending machine require no staff, which means no extra wages to pay. It also means you don’t have to pay any other costs associated with employing staff.

2. Vending machines are easy to manage – Once installed, a vending machine needs little to no maintenance. Particularly when you adopt an ‘operated’ vending model, ensuring your shelves are regularly refilled with the best-seller. Payment options are becoming more streamlined with solutions including contactless payment and QR pay, making it even easier to grab a snack on the go.

3. Keeps staff onsite – Options for onsite food and drink means your staff can stay in the workplace. This helps you maintain your duty of care and ensures optimum productivity. If your business is located far from the shops, vending machines provide an essential service to your workers. When travelling for food is reduced to zero, your staff have more time to relax, socialise and recharge. And better employee engagement leads to 26% better profitability.

4. Vending machines can make money – Vending machine activity is very dependable. Partner this with their low overheads and you may find that your vending machine is a useful revenue stream. You must also consider the savings you make on not having to run a canteen or provide snacks and drinks yourself. Most importantly, vending machine works 24/7 and that also means you are having fixed income even when you are sick, sleeping, traveling or time likes Covid-19 pandemic.

5. Work smarter, not harder – Vending machines give you the flexibility to work in a way that suits you best. Canteens with strict serving times can restrict productivity. They can disrupt meetings, break the creative flow and waste valuable lunch break time journeying to and from. With food and drink available at a moment’s notice, 24 hours a day, your staff can build their day around their personal needs.

6. Time saving – A vending machine is much quicker than using the kettle. This means everyone can come to vending machine when they are in a rush. To buy a bag of snack in the convenient store takes about 10 – 15 minutes especially times like Covid-19 where most of the convenient store limits customer to enter. However, to purchase a bag of snack through vending machine could cost less than 3 minutes.

7. No overhead costs – Having a vending machine is a cost-effective way to provide food, drinks or daily necessary on site. Unlike a convenient store, you don’t need to employ anyone to rum a vending machine, so it is one less wage to worry about. Additionally, you don’t need to rent any extra office space.

8. Hygiene – Especially times like Covid-19, hand sanitize, face mask and social distance are important. Using a vending machine entails fewer touch points and the research has shown vending machine has been proven to be a safe entity for the provision of food and drink.

Why vending machine business? Why not convenience store?